Job description
You’ll be tasked with answering customers’ questions. You’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Tasks include:
- Diagnose and solve the customers’ problems
- Communicate effectively via phone with our customers
- Coordinate effectively with peers and your manager
- Contribute to a high-performance and friendly workplace culture
Requirements:
- Excellent written and verbal English communication skills
- Strong problem-solving skills
- Team player
- Quiet environment- free of distractions and background noise
- Ability to navigate multiple computer applications simultaneously
- Scheduling flexibility – Able to work a 9 hr shift that includes weekends and public holidays (the latest shift ends at 11 pm)
- Experience with online platforms (CRMs , Zendesk, Slack)
- Own a fully-functional laptop
- High-speed, reliable internet connection
- Ability to type 40-45 wpm (data entry experience a plus)
- Keen attention to detail
- Strong organizational skills
- Ability to thrive in a remote work environment
Benefits:
- The flexibility of working from home without having to go to the office
- Work with clients in the USA, EU, and elsewhere
- Extensive opportunities to learn from, and work with, high-performing colleagues
- Career opportunities! We’re a fast-growing startup with roles and positions to grow into
If this sounds like you or someone you know, Apply now!