VP of Operations (Healthcare)

Who are we?

Invisible has experienced exponential growth, quadrupling in size year over year for the past three years. Operating as a profitable business, we maintain a near complete ownership stake, with a firm foundation built on robust financial management. As part of our commitment to our team, we are excited to offer substantial equity compensation, presenting a life-changing equity opportunity for our Partners.

Invisible Technologies stands at the forefront of operations innovation. We remove strategic roadblocks for clients, providing solutions to the world’s most complex business problems. A technology-led managed execution service, our success is driven by our powerful process orchestration platform, which blends the perfect mix of artificial and human intelligence with automation to create extraordinary growth and scale opportunities for clients.

We believe that…

• Our Mission is to unlock the creative potential of people and companies; we are the engine that powers innovation.
• Our Clients are pioneers of innovation; in industries ranging from AI to insurance to solar, many of our clients are well-known and on the cutting edge of technology and strategy.
• Ownership is our guiding value; every partner on the team is the “CEO” of their area – each of us are empowered  to jump in and solve the problems in front of us.
• Meritocracy creates alignment; the value someone produces should be reflected back in the position of responsibility and compensation that they receive.
• Transparency is vital for us to run an entirely remote organization; what one of us knows, all of us should know.

What you will be doing

The VP of Operations (Healthcare) will be responsible for leading and managing the overall operations of the company’s Healthcare vertical. This includes developing and implementing strategies to increase efficiency, scalability and customer satisfaction, as well as leading and managing the operations team and working closely with other departments to ensure a seamless delivery experience for customers.

Your Mission

As VP of Operations (Healthcare) , you will be responsible for driving the success of a newer vertical, working closely with the growth team partners to help establish and define our operational mission.  You will be responsible for the entire Healthcare division: managing a number of managers/directors and collaborating with hundreds of incredible operations talent.

You will also own the identification of development of key business processes in the world of Healthcare, to best serve our Healthcare clients and ensure their success to scale.

The three core pillars of your responsibilities will be:

• Operations Management: indirectly managing a team of hundreds of operations talent and directly managing a team of several Operations Managers and Operations Analysts as they manage the production of unique and highly nuanced processes.
• Client Management: partnering with researchers and managers at our clients’ companies at both the strategic and tactical levels, working with them to define their needs, map their processes, and ensure our work is achieving their goals.
• Systems Thinking: constantly iterating on the design of our processes, applying to both external AI training processes that we run for our clients as well as internal management systems that help you manage your team more efficiently and effectively. Whilst some process innovations will not require new technology, others will. You will partner with product managers on Invisible’s technologies team to be able to create new technologies.

Who we want

Additional qualifications that are not required but would be desired are:

• Strong familiarity or exposure to the Healthcare sector.
• Intimate knowledge of key business processes within Healthcare.
• Experience managing an organization of at least 50+ people (though 200+ would be preferred).
• Been in client-facing roles in a consulting or strategic partnership capacity.

Compensation & Benefits