Training Manager
Why Clipboard Health Exists:
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.
About Clipboard Health:
Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.
About the Role
We are seeking a skilled Training Manager to join our Payments team and launch a new training program.
You are the right fit for this job if by the first 3 months, you have:
- ~0-30 Days
- Scope out a Call & Chat Training program playbook.
- “Touch Reality” to determine training requirements by (i) Handling at least 50 payments call & chat tickets yourself and (ii) Talk with ~15-20 agents to assess underlying knowledge gaps & training needs.
- Review all existing training materials & tools.
- Outline & propose a plan detailing the business requirements for a comprehensive Call & Chat training program.
- Scope out a Call & Chat Training program playbook.
- ~30-60 Days
- Implement an operational training cadence to coordinate training sessions across 75+ agents.
- Develop new training content & align existing tools & training materials with program objectives as you finetune your training playbook.
- Lead your first batch of training sessions as you begin to implement the program.
- ~60-90 Days
- Drive real-metrics impact (e.g. chat training agent %, chat QA, etc.) through completion of the first iteration of the Call & Chat Training program.
You’re an excellent candidate if:
- You have the ability to architect a well-coordinated training program from scratch.
- You have prior experience building out training programs & leading structured training sessions.
- You have prior experience in a field with rigorous business requirements for rule-based thinking (e.g. logistics, financial underwriting, etc.).
- You have a deep understanding of how to elicit knowledge transfers on a org-wide scale.
- You are a clear thinker, writer, & communicator.
- You have the ability to manage several complex projects simultaneously.
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection.
